Gaya APA
Tjiptono, F., Chandra, G.
(2011).
Service,Quality & Satisfacton
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yogyakarta:
C.V ANDI OFFSET.
Gaya MLA
Tjiptono, Fandy., Chandra, Gregorius.
"Service,Quality & Satisfacton".
yogyakarta:
C.V ANDI OFFSET,
2011.
BUKU.