Gaya APA
Tjiptono, F.
(2008).
Service Management Mewujudkan Layanan Prima
.
yogyakarta:
C.V ANDI OFFSET.
Gaya MLA
Tjiptono, Fandy.
"Service Management Mewujudkan Layanan Prima".
yogyakarta:
C.V ANDI OFFSET,
2008.
BUKU.